Shipping policy

SHIPPING & DELIVERY POLICY

Thank you for shopping with Sheilas & Divas™.

This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through our online store.

By placing an order with Sheilas & Divas™, you acknowledge and agree to the terms of this Shipping & Delivery Policy, subject always to your rights under applicable South African law.

1. SHIPPING WITHIN SOUTH AFRICA

We currently offer delivery within South Africa using Aramex Store-to-Door Courier.

Orders are shipped to the delivery address provided by the customer during checkout.

We currently do not guarantee delivery to P.O. Boxes where the selected courier service does not support P.O. Box delivery.

2. PROCESSING AND DELIVERY TIME

Our standard estimated delivery timeframe is:

8–11 BUSINESS DAYS

This timeframe is an estimated delivery period and not a guaranteed delivery date.

Business days are Monday to Friday and exclude South African public holidays and days on which our fulfilment operations are closed.

The estimated delivery period may vary depending on:

  • order processing and dispatch;
  • the customer's location;
  • courier operating schedules;
  • regional or remote delivery areas;
  • public holidays;
  • weather conditions;
  • road conditions;
  • unforeseen operational disruptions;
  • incorrect or incomplete delivery information;
  • unsuccessful delivery attempts;
  • circumstances outside our reasonable control; and
  • other circumstances affecting the courier network.

Aramex states that delivery times can vary by destination and that remote/outlying or regional areas may take longer than standard delivery times.

3. ORDER PROCESSING

Orders will normally be processed for shipment after payment has been successfully received and the order has been confirmed.

The estimated 8–11 business day delivery period relates to delivery of the order and should not be interpreted as a guaranteed timeframe from the exact moment an order is placed.

We may experience reasonable processing delays during periods of unusually high order volumes, promotions, public holidays or other circumstances beyond our reasonable control.

Where a significant delay occurs, we will make reasonable efforts to keep affected customers informed.

4. TRACKING INFORMATION

Once your order has been dispatched, we may provide you with tracking information where tracking is available.

Customers are responsible for checking their tracking information and ensuring that someone is available to receive the parcel where required.

The availability and frequency of tracking updates are determined partly by the courier service.

A lack of an immediate tracking update does not necessarily mean that a parcel has been lost or is not moving through the courier network.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your:

  • full name;
  • street address;
  • suburb;
  • city/town;
  • province;
  • postal code;
  • telephone number; and
  • any relevant delivery instructions.

Sheilas & Divas™ will not be responsible for additional delivery costs, delays or failed delivery attempts resulting from an incorrect, incomplete or inaccurate address supplied by the customer, to the extent permitted by law.

If an order has not yet been dispatched and you discover that your delivery information is incorrect, please contact us immediately.

We cannot guarantee that an address can be changed once an order has been dispatched.

6. FAILED DELIVERY ATTEMPTS

If delivery cannot be completed because the customer or authorised recipient is unavailable, the address is incorrect, access to the property is unavailable, or for another reason attributable to the recipient, the courier may arrange another delivery attempt, collection, return or other procedure in accordance with its applicable terms.

Additional charges may apply in certain circumstances.

Where additional costs arise because of information or actions attributable to the customer, the customer may be responsible for those costs to the extent permitted by law.

7. REMOTE AND OUTLYING AREAS

Delivery times to remote, regional and outlying areas may be longer than the standard estimated timeframe.

Additional delivery charges may also apply in certain areas.

Where an additional delivery charge is imposed by the courier because of the destination, we will communicate this to the customer where reasonably possible.

Aramex Store-to-Door specifically notes that remote/outlying and regional areas may require additional time and, in some cases, additional delivery charges.

8. COURIER DELAYS

Sheilas & Divas™ uses a third-party courier service to deliver orders.

While we will make reasonable efforts to ensure that orders are dispatched and delivered within the estimated timeframe, we do not control the courier's operations after the parcel has been handed over for delivery.

Accordingly, the stated 8–11 business day period is an estimate and not an unconditional guarantee of delivery by a specific date.

Where a delay is caused by the courier or by circumstances outside our reasonable control, Sheilas & Divas™ will not be responsible for indirect, consequential or special losses arising solely from that delay, to the extent that such limitation is permitted by applicable South African law.

Examples may include:

  • loss of income;
  • loss of business opportunities;
  • inconvenience;
  • missed personal events;
  • consequential expenses; or
  • other indirect losses resulting from a delayed delivery.

This clause does not exclude or limit any consumer right, remedy or liability that cannot lawfully be excluded or limited under South African law.

9. EVENTS OUTSIDE OUR REASONABLE CONTROL

Delivery may be delayed by circumstances that are outside our reasonable control.

These may include, without limitation:

  • severe weather;
  • flooding;
  • fires;
  • natural disasters;
  • road closures;
  • civil unrest;
  • strikes or industrial action;
  • widespread courier disruptions;
  • infrastructure failures;
  • power or telecommunications failures;
  • government restrictions;
  • public-health emergencies;
  • acts of third parties;
  • security incidents;
  • unusually high courier volumes; or
  • other circumstances that could not reasonably have been prevented or avoided.

Where such circumstances occur, the affected delivery timeframe may be extended for a reasonable period.

We will make reasonable efforts to minimise the effect of such circumstances and to resume normal fulfilment as soon as reasonably possible.

10. LOST PARCELS

If tracking indicates that a parcel has been lost, or if a parcel appears to have been materially delayed beyond a reasonable period, please contact us.

We will investigate the matter with the courier and, where appropriate, initiate the applicable courier claim process.

Customers should not independently open multiple claims for the same shipment without first contacting Sheilas & Divas™, as this may interfere with the courier's claims process.

Where applicable, any remedy relating to goods that were lost before delivery will be dealt with in accordance with applicable South African consumer law.

11. DAMAGED PARCELS

Please inspect your parcel when it arrives.

If the external packaging appears damaged, please take photographs of:

  1. the outer packaging;
  2. the shipping label;
  3. the damage to the packaging; and
  4. the product and its packaging after opening.

Please contact us as soon as reasonably possible if the product appears to have been damaged during delivery.

Do not discard the packaging until we have advised you that it is no longer required.

This does not affect any statutory rights you may have in respect of defective or damaged goods.

12. DELIVERY CONFIRMATION

A parcel may be recorded as delivered when the courier's tracking system indicates that delivery has taken place.

Where a signature or other delivery confirmation is used, this may be retained by the courier as evidence of delivery.

If your tracking information states that your order has been delivered but you have not received it, please contact us promptly so that we can investigate the matter with the courier.

13. CUSTOMER RESPONSIBILITY AFTER DELIVERY

Once an order has been successfully delivered to the delivery address provided by the customer, the customer is responsible for taking reasonable care of the goods.

This does not affect statutory consumer rights relating to defective, unsafe or non-conforming goods.

14. SHIPPING FEES

Any applicable shipping charges will be displayed at checkout before the customer completes the purchase.

Shipping fees may vary depending on the destination, promotional offers and other applicable circumstances.

Where a free-shipping promotion is offered, the terms and conditions of that promotion will apply.

15. CHANGES TO ORDERS

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once it has entered the fulfilment or courier process.

Where an order has already been dispatched, the applicable return, cancellation and refund provisions will apply.

16. DELIVERY AND STATUTORY CONSUMER RIGHTS

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or waive any consumer right or remedy that cannot legally be excluded or restricted under South African law.

Where applicable legislation provides a consumer with a specific right relating to delivery, cancellation, defective goods, refunds, replacement or other remedies, that legal right will apply.

This policy must therefore be read together with our Return & Refund Policy and Terms & Conditions.

17. CONTACT US

If you have questions about your order, delivery or tracking information, please contact Sheilas & Divas™ through the contact details provided on our website.

When contacting us regarding an order, please include your:

  • full name;
  • order number;
  • email address; and
  • tracking number, where available.

We will do our best to assist and liaise with the courier where necessary.

SHEILAS & DIVAS™

Estimated delivery: 8–11 business days
Courier: Aramex Store-to-Door
Delivery area: South Africa

Thank you for choosing Sheilas & Divas™.